Pricing
Their rate, plus our service charge. Nothing hidden.
There is no fixed price on CanYouDo?. Every cleaner sets their own hourly rate. We add a service charge of 20% on top of that rate, and you see the combined total before you book.
The cleaner's rate
Each provider publishes their own hourly rate on their profile, based on their experience, their area and the work involved. They're paid that rate directly by you — we never touch it and we never take a commission from it.
Our 20% service charge
Calculated on the cleaner's rate and added on top, so it's always visible. It funds the notice board: bookings, calendars, automatic emails, messaging, reviews and gradings, and human customer support.
Two payments, two purposes
| What | Who it goes to | How it's paid |
|---|---|---|
| The hourly rate for the cleaning | Your cleaner | Directly to them (their preferred method, shown once your booking is confirmed) |
| The 20% service charge | CanYouDo? | Online when you book |
Keeping the two separate is the point: it means the cleaner's earnings are never eroded by our fee, and you can always see exactly what each part is for.
Urgent and one-off work
Need someone at short notice? You can flag a request as urgent, which offers the cleaner an agreed uplift on their own rate for taking on the job at short notice. The uplift goes to them, not to us — our service charge simply applies to the agreed total as usual. Cleaners are always free to decline.
Gradings, not discounts
We don't run races to the bottom. Instead, cleaners earn a grading from their reviews — New, Rising Star, Trusted, Elite and Superstar — based on punctuality, completing the work asked for, and overall ratings. It rewards doing the job well rather than undercutting.